Support

Email [email protected]. Support covers accounts and sign-in, workspaces and team roles, connected social profiles, drafts, scheduling and publishing, media storage, billing, the Workspace Agent API and the KORD MCP server.

Write from the email address you use for KORD when possible, so we can match the request to your account.

• [email protected] - general product, account and billing support

A short, specific request is the fastest to resolve. Please include:

• The workspace (client or brand) name or its address in the KORD app.
• What you tried to do, what you expected and what happened instead, with the exact error message.
• The approximate date and time, including your time zone.
• For publishing questions: the link to the post in KORD and the affected social network and profile.
• For agent or MCP questions: the client you used (for example Claude, ChatGPT or Codex), the connection name shown under Settings → Agents and the request ID returned with the error, if there was one.
• A screenshot of the relevant part of the screen, if it helps explain the problem.

Do not send passwords, sign-in links, Agent API tokens, setup blocks, OAuth codes or payment card details by email or in screenshots. Support does not need them to investigate. If a token or setup block was exposed, revoke the connection under Settings → Agents and create a new one.

The FAQ answers common questions about plans, the trial, storage, agents, publishing and data. It also lists which social networks are currently available in paid beta and which remain in platform review or are coming soon.

• FAQ - plans, trial, storage, agents and data
• Current social network availability - which providers are available in paid beta today
• Product updates - release notes and launch announcements

The MCP guide explains how to connect Claude, ChatGPT, Codex or another MCP client to one KORD workspace with OAuth, what each permission allows and how to revoke a connection. The default connection is draft-only; scheduling and publishing stay with your team in KORD.

• KORD MCP server - connection steps, scopes, tools and revocation
• Workspace Agent API - token-based API for agents and automation

Send privacy and data-protection requests to [email protected].

Report suspected security vulnerabilities privately to [email protected], not to general support. The Security page describes what to include and the good-faith research rules.

• Privacy Policy - what KORD processes and why
• Data Deletion - how deletion and export requests are handled
• Security - vulnerability reporting and safeguards